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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Supelco products

The group "New Technologies" offers for review the products: photometric devices
  • Photometric devices Supelco
    Photometric devices
    Prove 100, NOVA 60A, etc.
  • Test strips, paper and readers Supelco
    Test strips, paper and readers
    RQflex 20, 1.17xx, etc.
  • pH test strips, pH paper Supelco
    pH test strips, pH paper
    1.095xx, 1.17xx, etc.
  • Reference materials Supelco
    Reference materials
    AASHXX, CRMxx, PHRxx, etc.
  • Fibers for solid-phase microextraction Supelco
    Fibers for solid-phase microextraction
    57xxU, 50xx, etc.
  • Speakers for HPLC Supelco
    Speakers for HPLC
    Chromolith, TSKgel, etc.
  • EMSURE Solvents and inorganic substances Supelco
    EMSURE Solvents and inorganic substances
    acetonitrile, propanol, methanol, etc.
  • Solvent withdrawal systems Supelco
    Solvent withdrawal systems
    100xx, 101xx, 112xx, etc.
  • Products for sample preparation and purification Supelco
    Products for sample preparation and purification
    202xx, 246xx, 203xx, etc.
  • GC columns Supelco
    GC columns
    139xx, 123xx, 138xx, etc.

NEW TECHNOLOGIES GROUP

For sales and support please contact

Representative offices in front/city.where_countries.Russia, front/city.where_countries.Armenia, front/city.where_countries.Belarus, front/city.where_countries.Kazakhstan, front/city.where_countries.Kyrgyzstan, front/city.where_countries.Tajikistan, front/city.where_countries.Uzbekistan and other countries of the world. Delivery to any city.

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